Website Help & FAQ for xango.com

Welcome to the Website Help & FAQ page for xango.com. Below you will find general information on Internet usage, along with special instructions on how to get the most out of XanGo's feature-packed website. Your online experience is important to us, so check back frequently for updates. To get started, please choose a category below:

Website Help Categories

Website FAQ
System Requirements

Website FAQ

Why can't I see new website features like the XanGo
Search Engine or the new Buy Now option?

If you can't see new features, the culprit is probably your browser cache. When surfing the Internet, web browsers (like Internet Explorer and Firefox) save files to your computer to make web pages load more quickly. While this is usually a good thing, sometimes a browser will load files from your computer instead of the live web page. The end result—the web page you're looking at is older than the actual page. This is why you can't see new features or updates. Luckily, there's a quick fix—clear your browser's cache. Generally, if you clear your cache and refresh a web page, new features will be downloaded from the web page to your computer and will in turn be visible on your screen. To clear your cache using Internet Explorer 6, please complete the following steps:

1. From the menu bar in Internet Explorer 6,
Click Tools > Internet Options.

2. The Internet Options window should open to the General tab. On this tab you'll see a section in the middle called Temporary Internet Files. Click the Delete Files button in the middle of this section.

3 . After clicking on Delete Files, you'll be prompted to Delete all offline content, check the box and click OK. Click OK again.

4. Your browser's cache should now be clear. Refresh the page you were viewing, and the new features and options should now be visible.

5. If you are using another browser and are unsure how to clear your cache, click here for a detailed article on cache-clearing from LexisNexis.

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Web Browsers

Our website is optimized for Mozilla Firefox (versions 1.5 and above) and Microsoft Internet Explorer (versions 5.5 and above). To download Mozilla Firefox for free, click here:

Other browser versions and different browsers can still access our website, but the viewing experience and functionality may be reduced.

JavaScript

Our website uses extensive JavaScript and requires that your browser is JavaScript-enabled. JavaScript is a simple programming language that offers additional features and design in Web browsers.

Screen Resolution

We designed our website to work well for screen resolutions of
1024 x 768 and higher.

Plug-ins

A plug-in is software that is added to the Web browser and adds additional features or services. If you don't have the appropriate plug-in, you must download and install it to take advantage of special site features.

In some sections of xango.com, you will need the free Adobe® Reader® plug-in to view and download documents. Click on the image below to download the latest version of Adobe® Reader®:

To take full advantage of xango.com you will also need the latest version of Adobe Flash Player. This plug-in allows you to see much of the interactive content on our site. Click on the image below to download the latest version of Adobe Flash Player:

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