
XanGo Company FAQ
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A leading global nutrition company, XanGo, LLC is a recognized category creator and the first company to market a premium mangosteen beverage and dietary supplement, XanGo® Juice, to consumers worldwide. XanGo currently operates in more than 20 international markets with over 1 million independent distributors.
Why does XanGo use network marketing to distribute its product?
The reason can be summed up in one word: action. Network marketing is the action of bringing an exciting product directly to the people who need it—faster than any other marketing method. It is the action of the amazing story of the mangosteen being told to those who need its benefits. It is the action of an ordinary individual building a unique, independent business with little risk to personal capital. It is the action of the purest form of selling, person-to-person selling that benefits everyone involved.
Is XanGo prepared for expansive international growth?
Our sources of Southeast Asian mangosteen can support our growth projections and goals—with plenty to spare. XanGo’s strategic partnership with a global manufacturing leader ensures that sourcing and production capabilities will always meet our high standards.
What charities does XanGo support?
XanGo Goodness is a worldwide cause-related movement that mobilizes XanGo’s global resources to better the lives of others through philanthropic action. XanGo’s corporate partners, distributors, employees and consumers participate by giving their time and money to sustainable efforts that serve and support children, families and communities. For more information about XanGo’s global charitable program, visit the XanGo Goodness section.
How can I contact the company?
We encourage anyone with a question, comment or
concern to contact us.
Where are XanGo’s corporate headquarters?
XanGo is headquartered at
2889 Ashton Blvd.
Lehi, UT 84043
Can I visit the XanGo headquarters?
Visitors are welcome Mon. – Fri. between 8 a.m.
– 5 p.m.
In what markets is XanGo open for business?
Our reach is global—XanGo, LLC currently operates in various international markets across the globe. See XanGo Worldwide for a complete list of XanGo markets.
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XanGo Juice Dietary Supplement FAQ
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XanGo Juice is the original mangosteen dietary supplement that captures the refreshing, sweet, tangy flavor and natural color of the mangosteen fruit. XanGo Juice’s proprietary, puree formula uses the whole mangosteen fruit, from its dark, reddish purple nutrient-dense rind to the white fleshy pulp – through which all of the mangosteen health benefits are delivered as nature intended.
While most people know about the antioxidant benefits of vitamins C and E, far fewer are aware of the incredibly potent antioxidant power of xanthones. Xanthones are powerful phytonutrients, naturally occurring nutrients found in plants, that have won high praise from numerous scientists and researchers. Major medical institutions around the world continue to study xanthones for their potential to support long-term health.
XanGo derives its name from two words: XAN from xanthones and GO from mangosteen.
Why hasn’t a mangosteen dietary supplement been brought to market before XanGo Juice?
Many researchers around the world have wondered this same thing. The mangosteen and its xanthone-rich pericarp, or rind, have been used traditionally for thousands of years, and xanthones have been the subject of extensive positive scientific research. But until Joe Morton and the other founders of XanGo took the steps necessary to bring this fruit and its benefits to the world, no one else saw the vision. XanGo is the original, a true category creator.
Is XanGo Juice approved by the FDA?
As a dietary supplement, XanGo Juice is a food. While foods do not need FDA approval prior to introduction into the market, XanGo Juice is subject to existing food and dietary supplement laws, such as the Dietary Supplement Health and Education Act, dietary supplement good manufacturing practices, and adverse event reporting requirements. As is required by law, XanGo has established the safety and purity of all its ingredients through independent laboratory testing prior to launching XanGo Juice
Where does the mangosteen fruit come from?
Native to Southeast Asia and the national fruit of Thailand, the mangosteen is a delicate fruit that only grows under perfect conditions. Enthusiasts of the mangosteen have attempted to grow it elsewhere, but have experienced limited success in Australia and small pockets of South America and the Caribbean.
Is the harvesting of the mangosteen fruit environmentally friendly?
Fortunately, the mangosteen has its own natural defense against pests that includes a yellow latex that it excretes to smother any predators. Because of this, no pesticides are used on the crop that XanGo cultivates for its products. Likewise, XanGo chooses not to use other chemical treatments during the harvest.
What are the ingredients in XanGo Juice?
Rich in xanthones, the mangosteen pericarp helps to provide the nutrient power found in XanGo Juice while the pulp adds incredible flavor. XanGo Juice is made from a puree of the whole fruit that includes the rind, pulp and seeds. A few additional natural fruit juices are blended, according to a proprietary formula, to round off the flavor of the mangosteen rind and create XanGo Juice’s unique taste.
Is the amount of xanthones per bottle standardized?
XanGo Juice is a natural blend of the whole mangosteen fruit with no extracts. Because XanGo delivers whole fruit benefits, there are some slight variations from batch to batch due to the natural variations in the fruit.
Why does it seem that some bottles have more pericarp than others?
The pericarp, or rind, of the mangosteen is rich in natural xanthones. Even when pureed, the pericarp elements remain a solid suspended in liquid. Every bottle contains the same XanGo formula, but because settling occurs, some bottles will seem to contain more solids. Simply shake vigorously before serving.
What is the recommended intake of XanGo Juice?
1–3 ounces daily. However, many people choose to vary from this amount, tailoring consumption to their personal preferences.
Should I continue taking vitamins and minerals if I drink XanGo Juice regularly?
Absolutely. XanGo has recently introduced the XanGo 3SIXTY5™ whole food multivitamin mineral supplement, to be taken daily in conjunction with XanGo Juice. Featuring 12 whole fruits and 12 whole vegetables, along with a chelated formulation of many vitamins and minerals important to your health, XanGo 3SIXTY5 works synergistically with your daily consumption of XanGo Juice to offer daily whole food nutrition.
Is it safe to take XanGo Juice with medications?
There are no known contraindications with XanGo Juice and medications. However, XanGo Juice is a dietary supplement and if you are consuming any medications or have a known medical condition it is best to consult with your health care provider or pharmacist before consuming XanGo Juice.
Is XanGo Juice safe for everyone?
Yes. XanGo Juice is made from the whole-fruit purée of the mangosteen fruit. The whole mangosteen fruit (Garcinia mangostana) contains nature’s highest concentration of beneficial xanthones as well as high amounts of beneficial natural plant compounds called phytonutrients. Responsible for the pigmentation in botanicals, phytonutrients contain high amounts of antioxidants that support good health. XanGo Juice meets the highest safety and manufacturing standards and has been tested to be safe for anyone ages 2 to 90 years old. Independent testing by Consumer Labs has also verified XanGo Juice as free from banned substances and suitable for all level of athletes. The amount of XanGo Juice consumed may vary for the body size of a person, and you should always check with a trusted physician before beginning any new dietary program.
How safe is the production of XanGo Juice?
We have a strategic production partnership with an ISO 9001-certified food-and-beverage-industry giant. Before you consume XanGo Juice it goes through more than 220 quality tests to ensure it meets the highest standards of cleanliness and quality in the world.
Is XanGo Juice pasteurized or heat processed?
Yes. Government regulations require either pasteurization for the safety of consumers or a warning label of possible microbial contamination in products that are not pasteurized. Extensive research reveals that these processes do not affect the xanthone content or efficacy in XanGo Juice, largely because the mangosteen is one of a select number of fruits that retains its nutritional value under heat.
Are there any preservatives in XanGo Juice?
Sodium benzoate is added to ensure the safety of XanGo. Sodium benzoate carries the GRAS (Generally Recognized As Safe) designation by the FDA. It is used as an antimicrobial agent in very small amounts, and is added as part of the world-recognized Good Manufacturing Practice (GMP) in food and beverage processing.
What is the shelf life of XanGo Juice?
While XanGo Juice boasts a shelf life of two years in an unopened bottle, it is always preferable to check the “Best by” date on the bottom of each bottle. Once opened, the bottle should be refrigerated and consumed within 30 days.
What kinds of sugars are used in XanGo Juice?
There are no added sugars in XanGo Juice, only naturally occurring fructose.
Does XanGo Juice contain potassium?
The fruits used in formulating XanGo Juice contain potassium as a natural component. Our analysis shows potassium levels at 210mg/100g. This is about 140mg per 2-oz. serving.
Does XanGo Juice contain MSG?
No. XanGo Juice is free of MSG.
Does XanGo Juice contain gluten?
No. XanGo Juice is naturally gluten free.
Does XanGo Juice contain vitamin K?
No. XanGo Juice does not contain vitamin K.
Does XanGo Juice contain any sulfur?
No. XanGo Juice does not contain any sulfur.
Does XanGo Juice contain any silicates?
No. XanGo Juice does not contain any silicates.
No. XanGo Juice is not Kosher.
XanGo Juice is not certified organic; however, mangosteen used in XanGo Juice is pesticide-free. Also, XanGo Juice is unique as it uses a puree of the whole mangosteen fruit rather than a concentrate of the "queen of fruits."
What is the pH level of XanGo Juice?
XanGo Juice has a pH level of approximately 3.6.
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Information about Bioflavonoids in XanGo Juice
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Bioflavonoids, also known simply as flavonoids, are found throughout the mangosteen. Flavonoids are compounds responsible for the coloring in fruits, vegetables and herbs. They are also responsible for major health benefits and antioxidant properties. Catechins and Proanthocyanidins are two exciting bioflavonoids and happen to be found in significant amounts in the whole mangosteen fruit.
Catechins are flavonoid phytochemical compounds. Due to their potent antioxidant capabilities, catechins—often referred to as “tea flavonoids”—are being studied by scientists worldwide. In experimental models, catechins show a wide range of beneficial effects, including the maintenance of healthy cells and cardiovascular systems.
What are Proanthocyanidins?
Proanthocyanidins are antioxidant flavonoids that help in the stabilization of collagen and elastin—two critical proteins in the connective tissues that support organs, joints, blood vessels and muscle. Proanthocyanidins have been shown to support vascular health.
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XanGo Opportunity FAQ
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What constitutes a XanGo distributor?
A XanGo independent distributor is a natural person or entity that has entered into a distributor agreement with XanGo. XanGo independent distributors are able to order products at wholesale prices and resell the products to retail customers for a profit. XanGo independent distributors are also able to recruit additional distributors and receive commissions from their product sales under XanGo's rewarding compensation plan.
How can I become a XanGo distributor?
By executing a XanGo independent distributor agreement. There are three ways that you can apply for a distributorship: 1) You can mail or fax in a completed application, 2) you can complete an application on the internet, or 3) you can complete an application over the phone. The last two options will require the new distributor to send in a signed copy of the printed application within 30 days, which is included in the Distributor Kit. XanGo encourages applicants to enlist the help of their sponsors when signing up.
How do I place a product order as a XanGo distributor?
A XanGo independent distributor can order XanGo Juice by 1) calling the Order Entry department, 2) mailing or faxing in an order form, or 3) purchasing through the “back office” on the internet. We accept Visa, MasterCard, Discover, American Express, check, money order and cash. Please do not mail cash. XanGo will not accept a faxed copy of a check or money order.
Can I purchase XanGo Juice without being a distributor?
Yes. XanGo Juice may be purchased through an independent distributor or the XanGo retail program. To buy XanGo Juice now, visit shop.xango.com or call 1.877.GO.XANGO.
What skills do I need to succeed as a XanGo distributor?
The most successful distributors
have a desire to achieve, and a positive attitude about
the goals they must accomplish to get there. There is no
need for a degree or special licensing to build your
XanGo business.
Is it expensive to own an independent XanGo distributorship?
No. The only cost to own your own
XanGo business is the $35 USD membership fee. This
inexpensive fee makes it possible for virtually anyone
to become a XanGo distributor.
What is XanGo’s policy with respect to collecting and remitting sales tax?
Like other similar companies, XanGo
collects and remits sales tax based on retail
pricing.
This is a benefit for our independent distributors since
it eliminates the time and worry required of them to
collect and remit sales tax on their XanGo business.
They are therefore freed to focus on nurturing their
distributor organization rather than complying with
local sales tax requirements.
However, if a distributor desires, they can manage this
process by: 1) registering with their local sales tax
agency, and 2) submitting a sales tax exemption
certificate to XanGo’s Customer Service group. If the
distributor follows this process, no tax is collected on
their orders. For those distributors, we strongly
recommend that they consult their tax advisor for
guidance on complying with state sales tax
issues.
XanGo collects sales tax on internet orders... Why?
Because XanGo is registered with local tax agencies to collect and remit sales tax, we have an obligation to collect sales tax on all orders, regardless of their origin. For distributors who are ordering their product online, our new policy avoids putting them in the difficult position of managing the tax consequences of the eventual consumption or distribution of that product.
What do I get when I sign up and pay the membership fee?
When you become a distributor, you begin a partnership with XanGo. Your success is our success, so this partnership is something in which XanGo invests heavily. Along with access to XanGo's corporate meetings and sponsor support, you will receive a Distributor Kit containing several sales tools and support materials to help you get started. We also have a well-trained and efficient call center with customer and order-entry support at your service. We even have an internet site with a “back office” for your convenience in tracking your business’ growth and progress.
How much money can I make as a XanGo distributor?
The beauty of XanGo’s form of
network marketing is that you determine, based on your
efforts and the volume of your organization, precisely
how much money you will make.
What kind of investment is expected?
Aside from the initial and annual
membership fee, there is no required investment.
However, experience has shown that most successful
distributors purchase one to two cases of XanGo Juice
each month.
What is the Automatic Delivery Program?
How can I make changes to my ADP?
Simply notify us with a signed ADP change request by fax at 801.816.8159 or mail at P.O. Box 900, Lehi, UT 84043-0900. The signed request must be received by the 9th of the month in order to be processed for that month. We cannot guarantee same-month processing for any order received after the 9th.
How does the compensation plan work?
XanGo Compensation Plan compensates distributors for their retail sales as well as for the retail sales and personal purchases of product by their downline organizations. If taken to its full advantage, the XanGo compensation plan rewards distributors weekly, monthly, and quarterly. See the compensation plan for more details.
How many people can I sponsor?
There is no limit on how many new XanGo distributors you can sponsor. Typically, accomplished distributors personally sponsor three or more people.
How much is paid out on each order?
50% of the purchase price of each
order is paid back to distributors through the XanGo
compensation plan. There is no breakage.
PowerStart offers XanGo
distributors weekly commissions. See the compensation plan for more details.
Unilevel offers XanGo distributors
monthly commissions. See the compensation plan for more
details.
What is the Global Bonus?
Global Bonus offers XanGo
distributors quarterly bonuses. See the compensation plan for more details.
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Distributor Renewal FAQ
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How do I renew my distributorship?
Will the company bill me automatically?
Yes, the company will automatically bill customers on a monthly basis.
If I don’t renew my distributorship, what will happen?
The company automatically bills distributors each month. It is the Distributor’s responsibility to inform XanGo if they wish to discontinue their distributorship.
Why is my renewal fee charged tax?
The renewal fee is formally titled an Annual Renewal & Materials Fee, which represents all of the materials a distributor will be provided by the company throughout the year. In your state, if this type of material is taxable, we are required to charge tax.
Will the company notify me when my renewal fee is up?
The Distributor may be notified by the company through emails, post cards or by phone when and how to renew.
Is there a grace period from when my fee is due to when I get moved to a retail customer?
Yes. There is a 60 day grace period after the renewal fee is due.
How will the company contact me if I change my email address and I forget to contact the company?
If the company does not have accurate contact information, the company will not be responsible for an inability to reach the distributor due to incorrect personal information.
What is the difference between a distributor account and a retail account?
Distributors purchase product from us at a “wholesale” price and are also able to purchase sales aids. Distributors can sponsor new distributors, build a downline, and earn commissions. Customers purchase product from us at a “retail” price and may not be able to purchase all of our sales aids. Customers cannot sponsor new distributors and do not earn commissions.
If the account is changed to a Retail Customer account, can I sign up again with a different sponsor/placement?
Yes. All retail accounts are entitled to the same flexibility in selecting a sponsorship and placement when signing up as a new distributor.
What happens if I don’t want to pay today?
You still have the 60-day grace period before
your account is converted to a Retail Customer
account.
After my account has changed to a retail customer, can I just pay my renewal fee and get my distributorship back?
No. Once the account has been changed to a retail customer account, the previous distributorship will be terminated. Retail customers cannot sign up distributors, receive commissions and order wholesale product.
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