1. Answer phones and respond to customer requests. This requires a long period of time sitting in front of a computer, using phones, listening and speaking to distributors. Make distributors their number one priority.
2. Provide customers with service and product information.
3. Identify, research, and resolve customer issues using computer system.
4. Follow- up on customer inquiries if not resolved immediately resolved. Extremely critical that the agent follows up and notes the account on how they have helped the distributor or up to date information on the issue. Take empowerment of the phone call.
5. Research billing issues, misapplied payments, and track orders.
6. Recognize, document and alert the supervisor of any trends in customer calls.
7. Recommend process improvements.
8. Read any updates or word tracks from supervisors. Customer representative must know how to use outlook, excel, and internet.
9. Provide on- the – job training for new employees.
10. Perform other duties as assigned by management.

While there is not a position open right now for this language, we are collecting resumes in the event there is a need. Please indicate your availalbility when you submit your resume. Thanks!

Requirements:

High School diploma or equivalent.  Able to read, write, and communicate verbally in French and English.  Must be computer literate with the ability to learn customer service software applications. Requires professional verbal and written communications skills.  Basic knowledge of outlook, internet, and excel.

• Answer phones and respond to customer requests in Portuguese.  This position also requires long periods of time sitting in front of a computer, using phones, listening and speaking to distributors (a top priority);
• Provide customers with service and product information;
• Identify, research, and resolve customer issues using computer system software;
• Follow-up on customer inquiries if not resolved immediately.  Extremely critical to follow up and note on the account how help has been redered;  take control of the phone call;
• Research billing issues and misapplied payments, and track orders;
• Recognize, document and alert the supervisor of any trends in customer calls;
• Recommend process improvements;
• Read any updates or work tracks from supervisors;
• Provide on-the-job training for new employees;
• Perform other duties as assigned by management.

While there is not a position open right now for this language, we are collecting resumes in the event there is a need. Please indicate your availalbility when you submit your resume. Thanks!

Requirements:

• High School diploma or equivalent;
• Must be computer literate with the ability to learn customer service software applications;
• Requires professional verbal and written communication skills in both English and Portuguese;
• Must have at least a basic knowledge of MS Outlook, Excel, and the Internet.

• Assists the Sr. Vice President of Business Development in scheduling appointments and meetings
• Makes arrangements for travel
• Responsible for a wide variety of communications to both internal and external customers
• Conducts critical research related to XanGo's business, products, and opportunities
• Prepares presentation material and possesses the capability to step in and make presentations on an as needed basis
• Plans and coordinants a variety of events and activities
• Composes and types letters and emails
• Performs other duties as assigned

Requirements:

• Must have excellent written and verbal command of English language
• Experience using MS Word, Excel, PowerPoint and Outlook
• Requires excellent organizational skills with great attention to detail
• Incredible ability to prioritize, multitask and follow-through to complete critical projects and tasks
• An extremely high level of interpersonal skills to handle sensitive and confidential situations continually and with the utmost consideration and respect for others
• Demonstrated poise and diplomacy
• World-class customer service skills to meet the demands of many different customers
• Must have at least 1-2 years of working office experience or a college degree in related field

Research, collect, and organize raw material, technology, and formula information as directed by product development team. Prepare lab batches, product test samples and other lab functions as directed by product development team.

• Collect and organize literature and samples from suppliers and internet research to create a database of raw materials for formulation development.
• Order small sample quantities of raw materials and make lab batches for sampling requirements under scientist instruction.
• Conduct various tests according to appropriate procedures.
• Maintain lab equipment according to manufacturer’s recommendations.
• Responsible for organizing documentation such as SOPs, Method of Analyses, Lab Notebooks, Instrumentation Records and Result Reports.
• Communicate with professional organizations and internal partners to assist with files and documentation required for various certificates and/or product documentation.
• Perform other duties as assigned by product development team.
   

Requirements:

• High school diploma required.
• High school or college chemistry or science courses and experience preferred.
• Must be detail oriented, organized, have good problem-solving skills and able to work with a high level of confidentiality and with limited supervision.
• Good math skills are required.
• Must have good written and verbal communication skills.
• Must be able to work well with product development team, internal, and external customers.
• Experience with MS Office software is required.